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Family Tree Maker (by Ancestry.com) Reviews

 
Please note that Family Tree Maker (by Ancestry.com) has been discontinued and is no longer available. You can read our old review of Family Tree Maker (by Ancestry.com) below, or check out the rest of the Genealogy Software we've reviewed.

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Editor's Overall Rating:
Average User Rating:
(based on 19 reviews)

Category: Genealogy Software (AKA Family Tree Software)



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Downloaded software serial number is only good for two weeks
24 August 2014
Reviewer: Bad Software from San Francisco, CA, USA

176 of 304 people found this review helpful

Features:
Photo and File Management:
Web Integration:
Ease of Use:
Ease of Installation:
Customer Support:
Value for Money:
Overall Star Rating:


Had trouble with FTM 2014 so un-installed and tried to re-install but got a 'serial number not found' error. Called Ancestry support and was told the serial number from their third party vendor is only good for two weeks so I can't install since I purchased a year ago. I originally purchased from the Ancestry store which directed me to the 3rd party web site.

I have never heard of software only being good for two weeks. The customer service agent kept saying the first screen stated this but her saying it doesn't make it so. I started ordering again to see the first screen and there is nothing about the serial number only being good for two weeks. It only states you must download the software within 30 days. What a rip-off company since they are not willing to make it right.

Did they not think people would have computer problems?

In summary, I would not recommend Family Tree Maker (by Ancestry.com) to a friend.



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