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Family Tree Maker (by Ancestry.com) Reviews

 
Please note that Family Tree Maker (by Ancestry.com) has been discontinued and is no longer available. You can read our old review of Family Tree Maker (by Ancestry.com) below, or check out the rest of the Genealogy Software we've reviewed.

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Editor's Overall Rating:
Average User Rating:
(based on 19 reviews)

Category: Genealogy Software (AKA Family Tree Software)



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Ancestry needs to fix the raft of problems!
08 October 2014
Reviewer: Aussie Possum from Australia

155 of 304 people found this review helpful

Features:
Photo and File Management:
Web Integration:
Ease of Use:
Ease of Installation:
Customer Support:
Value for Money:
Overall Star Rating:


Having started with 2009, then 2012 I purchased an upgrade for 2012. The troubles started.. computer crashes, media files which don't load but provide some fancy icon which when clicked brings up an endless list of censuses not identifiable. On purchasing new laptop a few months later, purchased Treemaker 2014. Wouldn't load properly , screen resolution issues, missing font and on accessing back up file from 2012 indicated there was a corrupt file. No choice it seems but to lose the tree! After years of work am less than impressed. On contacting ancestry, buck passing at the best... and suggestions to uninstall and re-install, even a request to access my laptop remotely? ( I DONT THINK SO???) Request a refund.. response is all they can do is pass on sentiments and provide hollow apologies. I have advised them of the several hundred dissatisfied customers who have posted one star ratings and as they are now aware of the issues ( may or may not have been before but am sure I am not the only person to lodge a complaint with them) , unless they can feed back to me within the week will be taking this up with consumer affairs! When I purchased 2012 update they debited the money but when disk did not arrive were less than eager to follow it up and claiming they could not find an order. Took a number of phone calls, emails and even a Facebook rant to Avanquest and then months for the disk to finally arrive. JUST NOT GOOD ENOUGH!

In summary, I would not recommend Family Tree Maker (by Ancestry.com) to a friend.



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