Family Tree Builder (by My Heritage) Reviews

(based on 15 reviews)

28 of 49 people found this review helpful

My computer crashed on Sept. 25, 2022. I have been calling for support from the Family Tree Builder technicians ever since. When I call the number provided for help it gets me to the My Heritage person and they tell me they can't help me, but my problem is being escalated to Family Tree Builder technicians. I've probably called twenty times and I'm always told the same thing. I lost several hundred pictures in FTB with no way to get them back. I am so frustrated and upset by this. When I make my daily phone call, I remain calm and go through the whole senecio each time. I'm sometimes told they see that this is only my second call to them and problems like this take time but the problem will be escalated to FTB technician. I have been with them for many years and have always been happy with My Heritage. I would have recommended using them until now.

In summary, I would not recommend Family Tree Builder (by My Heritage) to a friend.

66 of 99 people found this review helpful

If you want to simply compile a database of your family tree members--and do NOT want to create an on-line account, especially if you have NO desire to have your information stored and/or published on the so-called cloud, then this is NOT the program for you. Since the on-line account is mandatory, then I presume a 24/7 internet connection is as well, which many of us do NOT have.

They say it's free to download, but WITHOUT forewarning you on their website (that I could see) or at the start of the download process that you will have to sign-up in order to complete the installation, which is as far as I am concerned a devious trap. Also, if in internet connection is necessary to use the program as I mentioned above, then they also fail to forewarn you of that vital information, which is necessary to make an informed decision on which software package to download and use.

Since you cannot op-out of this requirement for an on-line account, you must go about uninstalling the program, which of course is not an issue except for the fact that it leaves artifacts of itself in various folders and in your registry, the... (Read the full review)

In summary, I would not recommend Family Tree Builder (by My Heritage) to a friend.

49 of 95 people found this review helpful

If you want to simply compile a database of your family tree members--and do NOT want to create an on-line account, especially if you have NO desire to have your information stored and/or published on the so-called cloud, then this is NOT the program for you. Since the on-line account is mandatory, then I presume a 24/7 internet connection is as well, which many of us do NOT have.

They say it's free to download, but WITHOUT forewarning you on their website (that I could see) or at the start of the download process that you will have to sign-up in order to complete the installation, which is as far as I am concerned a devious trap. Also, if in internet connection is necessary to use the program as I mentioned above, then they also fail to forewarn you of that vital information, which is necessary to make an informed decision on which software package to download and use.

Since you cannot op-out of this requirement for an on-line account, you must go about uninstalling the program, which of course is not an issue except for the fact that it leaves artifacts of itself in various folders and in your registry, the... (Read the full review)

In summary, I would not recommend Family Tree Builder (by My Heritage) to a friend.

302 of 595 people found this review helpful

Let see, I had this program for a number of years, first thing when ire-installed it , I got an email from a question I asked someone who posted my Grandfather was a Twin, He was not.Secondly when I started adding in about my Grandfather , they said his birthday was incorrect, now I have the bible and the newspaper obituary in front of me. After 7 tries and its telling me in red the birthday was incorrect, was in correct, please try again, I moved over to my Mothers Mothers birthday, again it would do anything. At that point I quit, next when I look up my Grandfather was married to my Mothers Mother. So I have had enough.

I would not recommend Heritage Family tree builder.

In summary, I would not recommend Family Tree Builder (by My Heritage) to a friend.

293 of 512 people found this review helpful

The program is good but it is not free as advertised. I have been using it for several years believing that it is free as stated, I spent sometime building my family tree, I put in a lot of information and one day I find myself blocked, with a note saying that I have reached the maximum entries of 250 and I have to subscribe to Premium and pay either monthly or buy the program.

I felt frustrated, I didn't like the way these guys work. If it is not free, and is limited why they didn't say so from the start, why put users to no alternative either buy or quit. I don't like this kind of dealing, and something must be done about it. Therefore I don't recommend it

In summary, I would not recommend Family Tree Builder (by My Heritage) to a friend.

332 of 585 people found this review helpful

Upon downloading the free software, I noticed that my search engine (google chrome) had been changed to heritage search. My home page had been changed to googe heritage search and nothing I tried put things back the way they were.
I uninstalled the program but no change. I changed my home page. No change. It took hours of playing and internet searches to get rid of the (spyware!). Beware of downloading this program.

There are many people out there that have had the same problem.

In summary, I would not recommend Family Tree Builder (by My Heritage) to a friend.

307 of 559 people found this review helpful

I have been using this software and it is good, in fact excellent. The problems is in the way they do business. It is anything but free. I had a GEDCOM file from Family tree maker and it downloaded seamlessly. However no sooner was the download completed I received a message that I was over the allotted limit for the free and the upgrade wasn't much. To upgrade to premium which supposedly gives you unlimited space is about $500.00 for 5 years. Hardly free!!
The worst part is that they contacted me to allow my family to join in. I gave them a few names to see what would happen and sure enough they will be asked to join. I think my emails got through in time but I will be discontinuing my "FREE" offer.

In summary, I would not recommend Family Tree Builder (by My Heritage) to a friend.