Family Tree Builder Support 13 October 2022 Reviewer: Janice R. from Murfreesboro, TN
2 of 4 people found this review helpful
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My computer crashed on Sept. 25, 2022. I have been calling for support from the Family Tree Builder technicians ever since. When I call the number provided for help it gets me to the My Heritage person and they tell me they can't help me, but my problem is being escalated to Family Tree Builder technicians. I've probably called twenty times and I'm always told the same thing. I lost several hundred pictures in FTB with no way to get them back. I am so frustrated and upset by this. When I make my daily phone call, I remain calm and go through the whole senecio each time. I'm sometimes told they see that this is only my second call to them and problems like this take time but the problem will be escalated to FTB technician. I have been with them for many years and have always been happy with My Heritage. I would have recommended using them until now.
In summary, I would not recommend Family Tree Builder (by My Heritage) to a friend.