Legacy Family Tree Reviews

(based on 9 reviews)

35 of 69 people found this review helpful

I had issues with the program in the past dumping information and not updating properly. However, I decided for some stupid reason, to update Legacy 9 to 10. Well I've lost everything, cannot even get it running. It says do maintenance but you can't because it's all gone. Constantly bombarded with error commands. Then tried to reinstall Legacy 9 again and it won't restart at all either. So now I have completely lost everything, and can't get the stupid program to even open to start anything. It's more useless now than it ever was. Don't risk losing everything, just list everything online and do away with these computer based programs, all they are is a waste of space.

In summary, I would not recommend Legacy Family Tree to a friend.

123 of 212 people found this review helpful

We have used the program for decades. When I got a new computer I had to download Legacy 10. Take over 30 years of working on a tree and 3000 pictures, then take a program that will not let you media link like previous AND puts part of your files on the desktop instead of in the program file and you have a recipe for disaster. I worked 4 hours last night checking dates and adding pictures and it would not back up, said error, and did not save one single change I made. Customer service no help, what they tell you to do does not work.

In summary, I would not recommend Legacy Family Tree to a friend.

120 of 204 people found this review helpful

Legacy 9 (along with all the previous versions I BOUGHT) had issues which made documenting and recording ancestors a trial. When all is said and done, the main ISSUE was/is the lack of human telephone support necessary to resolve the issues. One particularly galling situation was its randomly unlinking people and with Legacy 10 >>> NOT syncing properly with the Family Tree search. More than half the time it will not link properly. Also, from the very beginning it had a rudimentary highly pixelated fonts which made reading very difficult. THAT issue plagued ALL of the Versions including legacy10.

NOW with Legacy10 release the problems have multiplied.

The app is very complex (as is Genealogy in general) and it is very difficult find out how to fix data entry errors. The index is huge BUT strangely lacking in CLEAR specific answers especially when you do NOT know what the error was that you made - which caused problems OR how to tell if it was you who made the errors.

Right now, one ancestor has some sort of bad linkage to parents and nothing I can do will fix it. ... (Read the full review)

In summary, I would not recommend Legacy Family Tree to a friend.

109 of 193 people found this review helpful

I've not been fully satisfied with my current family tree software for some time now, and was eager to give Legacy 10 a try. Each time I tried to install it, I got a message saying it needed almost 2TB more memory. I contacted Legacy Family Tree Support and got the following reply:

"This problem is occurring because your hard drive is too large. Legacy is built on Microsoft Access and Visual Basic and these program bases are a bit older and do not interact well with hard drives larger than 2 TBs. The work around to this is to partition your hard drive so that your C-Drive is less than 2 TBs and the rest of the hard drive is partitioned as another drive letter. For steps on how to do this, do a Google search for "how to partition my hard drive in Windows (version of Windows)"."

So, several problems here -
1. Legacy 10 is built on old technology that isn't readily compatible with newer (and, in my case, not so newer) machines.
2. This install problem is apparently known to Legacy Family Tree but new users aren't forewarned of this requirement.
3. The software, during... (Read the full review)

In summary, I would not recommend Legacy Family Tree to a friend.

267 of 482 people found this review helpful

I was, for many years, a strong advocate for Ancestry's FTM, until I tried to install their v2012 on Windows 10. For whatever reason I encountered problem after problem, and on just about every occasion I sought help from the authors. Unfortunately they proved to be worse than useless when it came to providing an explanation and/or a workable solution to get me back on track, so I gave up on them and opted for Legacy v8.0.

Whilst I've found that v8.0 (much like v9.0 which I've since migrated to) has a very supportive and helpful service team backing it up, I wouldn't really say that the software itself is user-friendly. With all of it's features (and there are many) comes a fair amount of complexity ... not only with the mass of buttons and somewhat confusing (if not "conflicting") tabs, then certainly with the mass of icons across many of the front-end screens.

It took me quite a while to familiarise myself with the navigation aspects of the Legacy application, and although well into my fourth year of using Legacy, I still trip-up every now and then.

In summary: I'd recommend Legacy to anyone wanting accuracy on their database, but... (Read the full review)

In summary, I would not recommend Legacy Family Tree to a friend.

283 of 549 people found this review helpful

I enjoy the program, but there is no one out there to ask a question of. Just buy the program and pray!

In summary, I would recommend Legacy Family Tree to a friend.

412 of 787 people found this review helpful

The features in Legacy are about average for what you'd expect of a family tree program but there're many more user friendly programs on the market. I use Legacg, FTM, FTB, PAF and CGR depending on what I want to do and which reports I want to run.

But would you trust your family tree data, data that has been collected after years of painstaking research, to a program that does not correctly export to a Gedcom?

Legacy is more concerned with developing new features rather than fixing the bugs in their current version. Below is correspondence with their "support" department when I discovered a bug in the system..a bug they claim to have known about and fixed in Oct 2012 but the fix has not been released as at 6 Feb 2013..

Date: Tue, 5 Feb 2013
Subject: Legacy Problem Report
From: [email protected]
To: [email protected]

I know exactly what happens.

I'm going to close this discussion. There is nothing more to add. We just have to wait for the programmers to release the next update.

Sincerely,

Sherry
Technical Support

From: Peter Rezende
Sent: Tue, 05 Feb 2013
To: Legacg Technical Support
Subject: RE:Legacy Problem Report

Turn the double dating option off, do not enter any double dates in legacy, export the... (Read the full review)

In summary, I would not recommend Legacy Family Tree to a friend.

415 of 831 people found this review helpful

As of Jan 2013, one has full access to your information at new.familysearch.org soon to all be moved over to familysearch.org. I have downloaded the free legacy program and it seems to work well, but I do prefer a website with all the visuals like that at myheritage.com. I will give familysearch the 6 months it asked to see if they did make all the inhancements they mentioned before I go to a pay as you go

In summary, I would recommend Legacy Family Tree to a friend.

467 of 889 people found this review helpful

Well, disappointment blankets the general public users of Legacy Family Tree once again with the concept that the public would finally be able to use the long promised core searchable database familysearch.org. The newly released version 7.5, just as 7.4, still has no access to the familysearch.org database unless you are a member of the organization's church. Familysearch.org does offer a free searchable online database that is available to the general public on their website at https://www.familysearch.org/. The Legacy 7.5 program is a strong database for storing your genealogy data with dozens of features for data and picture storage and hopefully the programmers will develop a general public version with the above search features so everyone can enjoy this awesome program. I got upset with the release of 7.4 and went to try out several others, which contained great search abilities with cut and paste abilities but none of them compared to the enhanced core storage capabilities of version 7.4. Guys, at least use the public database until familysearch.org allows public access to their databases and also focuses on other searchable database such as ancestry.com and you will then have the most complete unbeatable genealogy program package offered! (Read the full review)

In summary, I would recommend Legacy Family Tree to a friend.